Replace a damaged or broken tablet

Replace a damaged or broken tablet

If your tablet is damaged or broken:
  1. Check the manufacturer's warranty information to determine if the damage is covered.
  2. Confirm whether the warranty is active or expired.
    1. Contact the manufacturer or look for certified repair facilities near you.
  3. If your tablet is beyond repair, you can source a new tablet based on our approved device list here: https://support.impirica.tech/portal/en/kb/articles/impirica-app-and-approved-devices
Alert
Your organization owns the tablet(s) and is responsible for any damage or sourcing a replacement.
Impirica is not responsible for managing the tablets.
If you have any questions or require additional assistance, please contact us! 
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking “Need Help” at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.