Forgot Password

If you have forgotten your password, please use the links on the login page to recover them via email.

If you no longer have access to the email account you used to register your account, please contact Impirica support.

The Impirica Portal User accounts are not shared accounts.

Please follow strong and secure password practices.

Don't write your password where others can access it.

Never share your password!

Video Guide:

Written Guide:

1. Visit the Impirica Portal web page:
   
1. United States: https://us.impirica.tech
   
2. Canada: https://ca.impirica.tech 
   
2. Select "Canada Login" or "US Login" based on your location.
   
3. Click on the "Forgot your password?" link.
   
4. Enter your email address associated with your Impirica Portal account, then click on "Send verification code". This will send you an email with a code to verify it is your email.
   
5. Enter the 6-digit code you received via email then click on "Verify Code".
   
6. Once your email address is verified, click on "Continue".
   
1. If you need to change your email address, please contact [email protected] for assistance.
   
7. You will now continue through the two-factor authentication step.
   
1. "Send Code" will send you a text message with a 6-digit code.
   
2. "Call Me" will have an automated system phone you and ask you to confirm your login attempt.
   
8. Follow step "a" or "b" based on your selection:
   
1. If you selected "Send Code", please enter the 6-digit code then click on "Verify Code".
   
2. If you selected “Call Me” please answer your phone when it rings and follow the prompts.
   
9. Create and verify your new password then click "Continue".
   
1. Please follow strong and secure password practices.
   
2. Don't write your password where others can access it.
   
3. Never share your password!
10. You will be directed to the dataset screen once your password has been successfully changed.

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If you have any questions or require additional assistance, please contact us! 

1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
   
2. Use our chatbot by clicking “Need Help” at the bottom right of the page.
3. Send us an email at [email protected]
4. Call us at 1-855-365-3748 ext. 1.
   

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