Forgotten Password or Username

Forgotten Password or Username

Problem:
If you have forgotten your password or username, please use the links on the login page to recover  them via email.
If you no longer have access to the email account you used to register your account, please contact Impirica support.

Please remember to create a unique and strong password to protect your account.
Never share your password!
Solutions:
Password:
  1. Go to the login page.
    1. Canada: https://ca.driveable.com/ 
    2. USA: https://usa.driveable.com/ 
  2. Select the "Forgot Your Password?" link below the Log In button.


  3. Enter the email address used to register your account.


  4. You will receive an email with a verification code and a link to follow to complete the password reset.


  5. Click on the link, then proceed to enter your username and the verification code. Select submit to continue.

  6. Now create your new password and select confirm.

  7. You have successfully reset your password.

Username:
  1. Go to the login page.
    1. Canada: https://ca.driveable.com/
    2. USA: https://usa.driveable.com/
  2. Select the "Forgot Your Username?" link below the Log In button.

  3. Enter the email address used to register your account.

  4. You will receive an email shortly with your username.


Should you have any questions or require additional assistance, you can contact us via one of the following methods:

  1. Submitting a ticket by using the "Add Ticket" button at the top of the page.
  2. Using the chat feature at the bottom right corner of this page.
  3. Sending us an email at [email protected]
  4. Giving us a call at 1-855-365-3748 ext. 1.

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