Gray Screen after Saving Vitals or DCAT Assessment

Gray Screen after Saving Vitals or DCAT Assessment

Rarely, after hitting save on a Vitals or DCAT assessment, you could experience a gray screen.
Info
Your assessment data is safe. The app stores all the data locally as you progress through the assessment.
To resolve this issue, you must close and reopen the Impirica app.
  1. Close the Impirica app. If the app reopens and on the gray screen, the app did not shut down.
  2. Reopen the Impirica App.
  3. Navigate to the dataset and participant and resume the Vitals or DCAT.
  4. Tap on the save button.
If the app closed properly, you resumed the assessment, and the app encounters the gray screen, please try the following steps:
  1. Close the Impirica app.
  2. Power down the tablet and wait for 10 seconds.
  3. Power the tablet back on and reopen the Impirica app.
  4. Navigate to the dataset and participant and resume the Vitals or DCAT.
  5. Tap on the save button.
If the gray screen persists, please do the following:
  1. Close the Impirica app.
  2. Power down the tablet and wait for 10 seconds.
  3. Power the tablet back on and reopen the Impirica app.
  4. Navigate to the "Training (for practice only)" dataset.
  5. Create a new participant, add a new session, and start a new Vitals or DCAT assessment.
  6. Finish the test Vitals or DCAT assessment and tap on save. This should save successfully without the gray screen.
  7. Go back to the dataset screen.
  8. Navigate to the dataset and participant and resume the Vitals or DCAT.
  9. Tap on the save button.
If you have any questions or require additional assistance, please contact us! 
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking “Need Help” at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.

    • Related Articles

    • Ball wont move in Task 4

      Rarely, you may encounter a glitch where the ball will not move to the left or right during task 4 control. To resolve the issue, please try the following troubleshooting steps: Pause the assessment by tapping and holding the "X" button in the top ...

    • Add Session Button is Grayed Out

      If your "+ ADD SESSION" button is grayed out, this likely means you are in a live dataset however you are not yet certified to perform assessments. Please log into the Impirica Portal and check your training progress. If you forgot how to access your ...

    • Merging Participants from the Pending Screen

      If the Impirica app detects an existing participant with identical information it may cause a publishing error. It can be resolved by following the merge process on the pending screen. Common scenario: An in-office assessment was completed, however, ...

    • Stand Instructions

      Impirica Stand Assembly and Use Instructions: Stand Version 1 Stand Version 2 Stand Version 3 Stand Version 1 Stand Version 2 Stand Version 3 If you have any questions or require additional assistance, please contact us! Submit a ticket by clicking ...

    • Pausing, Resuming, Exiting, and Aborting Assessments

      Video Guide: Written Guide: There are 2 screens you can encounter: Interrupt Screen Pause Screen Interrupt Screen: The interrupt screen will appear when an action causes an interruption to the app. The interruptions include but are not limited to: ...