How do I deactivate or remove a departed staff member?
When a staff member leaves your organization, their Impirica account should be deactivated to prevent unauthorized access. There is no self-serve deactivation option in the Impirica Portal, so please contact Impirica support.
Why this requires support
Email addresses are permanently tied to a person's training and certification history and cannot be reassigned to a new hire. Deactivation is handled by the Impirica Support Team so that history stays intact.
We cannot reuse or reassign email addresses. Each person's email is permanently tied to their certification history and cannot be transferred. Each person you want to enroll must have a unique email address. We advise against using group emails for Impirica accounts.
What to send us
- The full name of each departed staff member.
- The account email address of each departed staff member.
How to contact us
- Send us an email at [email protected]
- Use the chatbot, available on the Impirica Knowledge Base and the Impirica Portal.
- Call us at 1-780-628-3641 ext. 1, or toll free at 1-855-365-3748 ext. 1.
What happens next
A support agent will deactivate the account and send you a confirmation. Deactivated accounts cannot log in. The training and certification history associated with the email remains on file for record-keeping purposes. Accounts can be reactivated if necessary.
If you have any questions or require additional assistance, please contact us!
- Submit a ticket by clicking "Add Ticket" at the top right of the page.
- Use our chatbot by clicking "Need Help" at the bottom right of the page.
- Send us an email at [email protected]
- Call us at 1-855-365-3748 ext. 1.