Your login code is going to an old phone number

Your login code is going to an old phone number

Your two-factor authentication (2FA) phone number is the number that receives a verification code each time you log in to the Impirica Portal or the Impirica App. If you have changed phones, are travelling, or no longer have access to the number, Impirica support can update it for you.

Why this requires support

This is not a self-serve change. Only Impirica support can update 2FA phone numbers.
Alert
The 2FA code must be sent to the account holder's own phone number. Impirica support cannot redirect 2FA codes to a colleague's number or a shared device.

What to send us

  1. Your email address.
  2. Your new phone number, including the country and area code.

How to contact us

  1. Send us an email at [email protected]
  2. Use the chatbot, available on the Impirica Knowledge Base and the Impirica Portal.
  3. Call us at 1-780-628-3641 ext. 1, or toll free at 1-855-365-3748 ext. 1.
If you have any questions or require additional assistance, please contact us!
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking "Need Help" at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.