Who to contact at Impirica for support, sales, or billing

Who to contact at Impirica for support, sales, or billing

If you are not sure who to contact at Impirica, use the list below to find the right team for your request. Impirica has a Customer Support Team, a Sales Team, and an Accounting Team, and each has its own email address and phone extension.

Customer Support Team: technical, hardware, and training requests

  1. Email: [email protected]
  2. Phone: 1-780-628-3641 ext. 1
  3. Toll free: 1-855-365-3748 ext. 1
Contact the Customer Support Team for:
  1. Technical support.
  2. Hardware support.
  3. Updates to your account information.
  4. General customer care.
  5. Training registration.
  6. Webinar certification booking.
  7. Training materials.
  8. Problems with the LMS (Learning Management System).

Sales Team: contracts, locations, and custom requests

  1. Email: [email protected]
  2. Phone: 1-780-628-3641 ext. 2
  3. Toll free: 1-855-365-3748 ext. 2
Contact the Sales Team for:
  1. Contract changes.
  2. Marketing materials.
  3. Additional locations.
  4. Custom requests.

Accounting Team: billing, invoices, disputes, and payment changes

  1. Email: [email protected]
  2. Phone: 1-780-628-3641 ext. 4
  3. Toll free: 1-855-365-3748 ext. 4
Contact the Accounting Team for:
  1. Billing questions.
  2. Account disputes.
  3. Changes to your payment method.
  4. Updates to your billing contact or purchase order.
If you have any questions or require additional assistance, please contact us!
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking "Need Help" at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.