Our Customer Service Commitment

Our Customer Service Commitment

This article covers what you can expect from Impirica when you contact us, and what to do if our service does not meet that standard.

What you can expect from us

Our entire team is committed to an excellent customer experience. Specifically:
  1. We will do our best to understand your business and its needs.
  2. We will take the time to explain the recommended solution and pricing, if applicable.
  3. We will communicate setup timelines and commit to them.
  4. We aim to resolve your issue correctly the first time.
  5. We will respond within one business day.
  6. If we cannot resolve your query on the first contact, we will explain the process, provide an estimated timeline, and keep you updated.


If we fall short of that commitment

If you are unhappy with our service, contact your Impirica account representative directly, or call our Customer Service Centre at 1-855-365-3748 ext. 1. The Customer Service Centre is open Monday to Friday, 9:00 am to 5:00 pm MST, excluding Canadian public holidays.

Escalating to our Priority Customer Service team

If you have gone through the normal service channels and still feel the experience did not meet our commitment, please use the escalation form to reach our Priority Customer Service team. They will respond within one business day.
  1. Escalation form: https://forms.zohopublic.com/impiricainc/form/ComplaintForm/formperma/sFaZ3D448apemEr8qQQ2hdel140-jB1V2SdoA_The_I
If you have any questions or require additional assistance, please contact us!
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking "Need Help" at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.

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