Our Customer Service Commitment

Our Customer Service Commitment

Our entire team strives to provide you with an excellent customer experience.                                                 

Here is what you can expect:
  1. We’ll do our best to understand your business and its needs.
  2. We’ll take the time to explain the recommended solution and, if required, the price.
  3. We’ll let you know how long it will take to set up and fulfill your solution and we’ll commit to that timeframe.
  4. We’ll do our best to get it right the first time.
  5. We’ll respond to you within one business day.
  6. If we can’t resolve your query on the first call or email, we’ll explain the process, give you an idea of when you can expect things to be fixed, and let you know how we’ll keep you up to date.
What if we fall short?
While we are committed to delivering the service you expect, we may not always get things right.
If you're unhappy with our service, we want to fix it. When things haven't gone to plan, resolving your issue is our priority. In this case, please contact your Impirica account representative directly or call our Customer Service Centre 1-855-365-3748 Ext 1 between 9am (MST) and 5pm (MST) Monday to Friday (excluding public holidays).

What if we still don't meet our Service Commitment?
If you've gone through our normal service channels and you believe the experience doesn't match our Customer Service Commitment, then we want to hear from you.
Please fill out this form to give us a rundown of what's happened and your contact details. This form goes directly to our Priority Customer Service team who will contact you within one business day to sort things out. 

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