Preventing Move & Merge Requests

Preventing Move & Merge Requests

Occasionally, participants are entered into the wrong dataset, or testing is added to the wrong session – which means data needs to be moved or merged by contacting the Impirica Support Team. These types of requests are time-consuming for everyone involved and cause a delay in receiving a final report.

What causes move and merge requests?

  1. No Wi-Fi connection resulting in un-synced data.
  2. Creating duplicate participants.
  3. Creating new sessions while offline or in error.
  4. Selecting the wrong organization, dataset or participant. 

How can these requests be prevented? 

  1. Ensure the tablet is connected to Wi-Fi by looking for the icon in the top right corner. 

  2. Carefully select the correct organization, dataset and participant.
  3. If you do not see your participant, please use the search bar before creating a new record. 

  4. If a warning for a duplicate participant appears, please review the details carefully before proceeding.
  5. Look for checkmarks on the participant screen, and the session screen. If the checkmark is missing, please tap on the pending button at the bottom of the app to submit any un-synced data. 



  6. If a duplicate participant and session were created offline, the evaluator must merge the data on the pending screen when the tablet reconnects to Wi-Fi to avoid a merge request. 
    1.   
  7. Look for missing data. If some testing has already been completed, but you are unable to find the participant or the active session – please check with any other evaluators and other devices to ensure all data is synced.
Should you have any questions or require additional assistance, you can contact us via one of the following methods:
  1. Submitting a ticket by using the "Add Ticket" button at the top of the page.
  2. Using the chat feature at the bottom right corner of this page.
  3. Sending us an email at [email protected]
  4. Giving us a call at 1-855-365-3748 ext. 1.

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