Report will not open in the Impirica Portal
If you are attempting to open a report on the Impirica Portal, but nothing happens when you click on the paper report icon, work through the troubleshooting steps below.
Popups must be enabled in your browser to open a report.
Why this happens
Reports open in a new browser window or tab. If popups are blocked, the report will not open.
Troubleshooting steps: report will not open
- Look for a popup-blocked notification in your browser's address bar.
- Allow popups for the Impirica Portal.
- You can allow pop-ups by changing the pop-up blocker settings in your web browser's privacy or site permissions menu. Depending on your organization's security policies, you may need to contact your IT team for assistance with this.
If you see an error message
If you get an error when trying to open a report, please contact us. Include the Web ID of the participant and a screenshot or description of the error.
If you have any questions or require additional assistance, please contact us!
- Submit a ticket by clicking "Add Ticket" at the top right of the page.
- Use our chatbot by clicking "Need Help" at the bottom right of the page.
- Send us an email at [email protected]
- Call us at 1-855-365-3748 ext. 1.
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