Training videos not counting as complete
If you are watching the Impirica training videos but they are not receiving completion checkmarks, please follow the steps below.
Videos must be watched from start to finish. Skipping ahead or closing the video early will not count as completion.
Why this happens
Completion is only recorded once the video has played all the way through. It can also fail to record if your browser or your organization's network is blocking completion tracking.
Troubleshooting steps: video will not mark as complete
- Watch the entire video. Let the video play through to the end, wait for the replay icon to appear, then close the video using the "X" button at the top right of the pop-up.
- Try a different browser. If you are using Google Chrome, try Microsoft Edge or Mozilla Firefox instead.
- Try a different network. If you are on your organization's network, try a personal device or a different Wi-Fi network. Your organization's IT security or firewall settings may be blocking completion tracking.
If none of these resolve it
If none of the above steps solved the issue, please contact us for further troubleshooting.
If you have any questions or require additional assistance, please contact us!
- Submit a ticket by clicking "Add Ticket" at the top right of the page.
- Use our chatbot by clicking "Need Help" at the bottom right of the page.
- Send us an email at [email protected]
- Call us at 1-855-365-3748 ext. 1.