If you visit the Impirica Portal and see a white or blank screen when trying to access your training courses, work through the troubleshooting steps below.
Why this happens
A white or blank screen is usually caused by the browser's cached data.
Troubleshooting steps: white or blank training screen
Clear your browser cache. To clear your browser cache, open your browser settings, navigate to the privacy section, and select the option to delete browsing data or cached images and files. Select a time range of more than 1 hour, as clearing only the last hour may not resolve the issue.
- Open a new incognito or private browsing window and visit the Impirica Portal:
- United States: https://us.impirica.tech
- Canada: https://ca.impirica.tech
- Sign in again, then return to the screen that was not loading.
- Try a different browser. If you are using Chrome, try Edge or Firefox.
If none of these resolve it
If the missing training content persists after the above steps, please contact Impirica Support for further troubleshooting.
If you have any questions or require additional assistance, please contact us!
- Submit a ticket by clicking "Add Ticket" at the top right of the page.
- Use our chatbot by clicking "Need Help" at the bottom right of the page.
- Send us an email at [email protected]
- Call us at 1-855-365-3748 ext. 1.