Request a new user account for your organization

Request a new user account for your organization

New users cannot self-register, and an organization cannot create them inside the Impirica Portal. If you need to add a new employee so they can perform assessments or access reports, please email the request to Impirica support. This article covers what to send us, the difference between the evaluator and administrator roles, and what happens once the account is created.
Alert
Email addresses are tied to training records and certifications, and they cannot be transferred. Each person must have a unique email address. If you need to change your email account details or email address, please contact Impirica support.

Before you start

  1. Confirm the new user has a unique email address that has not been used with Impirica before.
  2. There are costs associated with each enrollment, as defined in Schedule B of your contract.
  3. If you are not listed as an approver (primary, secondary, or training contact), the request must be approved before we complete the enrollment.
Alert
Training enrollment fees apply per your license agreement. Administrative users do not incur a training fee. If an administrator is later given access to certification training, they become an evaluator and the fee applies.

What to send us

Please email the following information to [email protected]:
  1. First name.
  2. Last name.
  3. The new user's unique email address.
  4. The role requested: evaluator or administrator.
  5. Location or dataset access, if applicable.
  6. The certifications to enroll them in:
    1. DriveABLE: DCAT (in-office), DORE (on-road), or both.
    2. ExceleRATE: Vitals (in-office), CORE (on-road), or both.

Role descriptions: evaluator and administrator

  1. Evaluator
    1. Access to certification training courses and the ability to perform assessments.
    2. Results access can be restricted through permissions.
  2. Administrator
    1. Access to the Impirica Portal for results only.
    2. Not certified and not enrolled in certification training.
    3. This designation is not for your organization's office or program administrators. It refers specifically to the Impirica Portal access level.

Account rules

  1. Each account requires a unique email address.
  2. Shared accounts using group email addresses are not permitted.
  3. Accounts are non-transferable.

How to contact us

  1. Send us an email at [email protected]
  2. Use the chatbot, available on the Impirica Knowledge Base and the Impirica Portal.
  3. Call us toll free at 1-855-365-3748 ext. 1.

What happens next

Support will create the account, and the new user will receive a welcome email and a registration email containing their login credentials. If they did not receive the email, please check the junk and spam folders.
If a new user cannot find the registration email, they can set a password and gain access using "Forgot your password?" on the Impirica Portal login page. Here is a guide on resetting a password: Forgot your Impirica Portal password?.
If you have any questions or require additional assistance, please contact us!
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking "Need Help" at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.