What are Impirica's business hours?

What are Impirica's business hours?

Impirica's Customer Service Centre is open Monday to Friday, 9:00 am to 5:00 pm Mountain Standard Time, and is closed on Canadian public holidays. Requests received outside these hours are answered on the next business day.

If your request is urgent, e.g. Impirica products are not accessible, please resubmit your email and add "URGENT" in the email subject line*.
This will help our team prioritize your request, but does not guarantee immediate service or resolution outside of standard service hours.
*Urgent requests do not include forgotten passwords or usernames.

On weekends and holidays, our mailbox is checked at 12:00 PM & 4:00 PM Mountain Standard Time for any urgent requests.
All other requests will be addressed on the next business day.

Contacting us during business hours

Chat support is available during business hours through the chat icon in the bottom right of the page. To reach a team directly:
  1. Support: 1-780-628-3641 ext. 1, toll free 1-855-365-3748 ext. 1, [email protected]
  2. Sales: 1-780-628-3641 ext. 2, toll free 1-855-365-3748 ext. 2, [email protected]
  3. Accounting: 1-780-628-3641 ext. 4, toll free 1-855-365-3748 ext. 4, [email protected]

Contacting us outside business hours

If you need to reach support outside of business hours, send us an email at [email protected]. A support agent will respond the next business day.
If you have any questions or require additional assistance, please contact us!
  1. Submit a ticket by clicking "Add Ticket" at the top right of the page.
  2. Use our chatbot by clicking "Need Help" at the bottom right of the page.
  3. Send us an email at [email protected]
  4. Call us at 1-855-365-3748 ext. 1.