Impirica business hours and how to reach us

Impirica business hours and how to reach us

Impirica business hours and how to reach us

The Impirica Customer Service Centre is open Monday to Friday, 9:00 a.m. to 5:00 p.m. Alberta time (ABT), and is closed on Canadian public holidays. Requests received outside these hours are answered on the next business day.

During business hours

Chat support is available through the chat icon in the bottom right of the page.
To reach a team directly:
For information about what each team handles, see Who to contact at Impirica for support, sales, or billing.

Outside business hours

If you need support outside business hours, email [email protected]. A support agent will respond on the next business day.
On weekends and holidays, our mailbox is checked at 12:00 p.m. and 4:00 p.m. Alberta Time (ABT) for urgent requests. All other requests will be addressed on the next business day.

If your request is urgent

If your request is urgent, such as when Impirica products are not accessible, resubmit your email with "URGENT" in the subject line. This helps our team prioritize your request but does not guarantee immediate service or resolution outside standard service hours.
Forgotten passwords and usernames are not considered urgent requests. If you have forgotten your password, see Reset your password in the Impirica Portal.
If you have any questions or require additional assistance, please contact us!
  • Submit a ticket by clicking "Add Ticket" at the top right of the page.
  • Use our chatbot by clicking "Need Help" at the bottom right of the page.
  • Send us an email at [email protected]
  • Call us at 1-855-365-3748 ext. 1.